Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nadecf1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nadecf1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nadecf1@gmail.com.

At Organivo, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item under the terms outlined below.

1. Return Window

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, your return request must be submitted within 30 days after the order has been delivered. Returns requested after this period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the product should:

Be returned within the 30-day return period.
Be unused and in its original condition.
Be in the original packaging, where applicable.
Include all original accessories, tags, and other items that came with the order.
Not show signs of misuse, intentional damage, or excessive wear.

We reserve the right to inspect returned products before approving a refund or exchange.

3. How to Initiate a Return

To request a return, please contact our customer support team at support@organivo.shop and provide:

Your full name.
Order number.
Product name.
Reason for the return.
Photos or other information if the product is damaged or defective.

Our support team will review your request and provide return instructions if the item qualifies.

Please do not send a product back before receiving return instructions from our customer service team.

4. Return Shipping & Return Label

For approved returns, return shipping instructions will be provided by our customer service team.

If the return is due to receiving a defective, damaged, incorrect, or materially different item, we may provide an appropriate return shipping solution in accordance with our return process.

For returns due to a change of mind or other customer preference, the customer may be responsible for applicable return shipping costs.

5. Return Method

Approved returns must be shipped using the return instructions provided by our customer service team.

Once the returned product is received, we will inspect it to confirm that it meets the return eligibility requirements. The refund or exchange process will begin after the return has been approved.

6. Restocking Fee

We do not charge a restocking fee for eligible returns.

However, products that are returned in an unacceptable condition, outside the stated return period, or without the required original components may be refused or may not qualify for a full refund, subject to applicable law.

7. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

For damaged or defective products, please provide your order number and clear photographs showing the issue. We will review the information and, where appropriate, provide a replacement, exchange, refund, or other suitable resolution.

If you receive an item that is different from what you ordered, please contact us before returning the product so we can provide the correct return instructions.

8. Exceptions & Non-Returnable Items

Certain products may not be eligible for return where applicable, including:

Products specifically identified as non-returnable on the product page.
Personalized or customized products, where applicable.
Items that have been used, altered, washed, damaged, or materially changed after delivery.
Products returned without required original components or packaging where those components are necessary for resale.
Items returned after the 30-day return period.

These exclusions do not limit any return rights that cannot legally be excluded under applicable law.

9. Exchanges

If you would like to exchange an eligible product, please contact us within the 30-day return period.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

10. Change of Mind

If you change your mind after receiving your order, you may request a return within the 30-day return period, provided the product meets our return eligibility requirements.

The product must be unused, in its original condition, and returned with applicable original packaging, tags, accessories, and other included items.

Customer preference or change-of-mind returns may be subject to return shipping costs.

11. Refunds

Once we receive and inspect your returned product, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

We do not charge a restocking fee for eligible returns. Any applicable return shipping costs will be handled according to the terms explained above.

12. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it, please:

Check your original payment account.
Contact your bank or payment provider, as processing times may vary.
If the refund still has not appeared, contact us at support@organivo.shop with your order number and refund details.

We will assist you in checking the status of the refund.